Placing Your Order |
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What is the best way to send orders to Chameleon? |
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You can fax your orders to: 1-323-724-9048 or they can be e-mailed to: orders@chameleonbeverage.com.
The same holds true for any other correspondence relating to a specific order. Please remember to include your P.O. number on any paperwork you send to us. |
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What is the minimum quantity I can order? |
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Our catalog minimum is 288 bottles. However, you can order as few as 144 bottles for
a less than minimum charge of $50.00 (v). |
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Is there a set-up charge? |
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There is a very low setup cost of $100.00 (v), which includes full color 4/C printing. |
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How do I get pricing for quantities larger than you offer in the catalog or on the website?
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Please contact the sales department with you exact requirements including cap style and we will be happy to quote you on your needs. Also, all quotes are confirmed via either
e-mail or by fax. |
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Do we need to ship the bottles all at one time?
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No. We have a release program where we will print a large number of labels base on your total requirements and drop ship as needed. Once the initial order has been produced, we will need at least 5-7 working days notice for any subsequent releases using the same label. Call our customer service department for more complete details. |
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How can I check the status of my order? |
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The best way is to contact our customer service department with your purchase order number and we will be able to tell you exactly where your order stands. |
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How will I know when my order is completed? |
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You will receive an invoice on either the day your order has been shipped or the day following shipment. The invoice will be e-mailed to you and a hard copy will also be sent by regular mail. |
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What is CRV? |
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California Redemption Value (CRV) is a state requirement on every bottle of water shipped into or within the state of California. The charge is $.05047 per bottle for sizes of 24 ounces or less and $.10047 per bottle for sizes from 25 ounce and up. For water we ship outside of California, there is no CRV required. |
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What is your standard production time? |
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It depends on the bottle size you are ordering. Our most popular size is the 16.9 ounce bottle and that requires approximately 2 - 3 weeks from receipt of the order and good usable artwork. Allow 3 weeks for the 12 ounce bottles and 4 weeks for the 8 ounce bottles. |
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Can you do rush orders and, if so, what is the charge? |
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Yes, we can accommodate almost any rush request depending on the size of the bottle and the time of the year. The cost depends on a variety of factors so please contact your customer service rep for exact details. |
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Do you acknowledge orders? |
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Yes. All orders are acknowledged with every detail and cost involved in your order including all shipping information and then e-mailed or faxed directly to you. This is done at the same time your order is entered and processed into our system. |
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Is there a charge if the order has to be cancelled? |
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If there has been any work done on the order, such as a proof produced or the printing of labels, there will be a cancellation charge. If your order has not yet gone to the art department, there will be no cancellation charge. |
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Shipping & Freight |
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How is the water packaged and what does it weigh? |
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Packaging |
Case Weight |
Cases/Pallet |
Full Pallet Weight |
| 8 Ounce |
24 per case |
15 lbs |
120 |
1830 lbs |
| 12 Ounce |
24 per case |
22 lbs |
84 |
1878 lbs |
| 16.9 Ounce |
24 per case |
30 lbs |
72 |
2190 lbs |
| 23.7 Ounce |
24 per case |
42 lbs |
60 |
2550 lbs |
| 33.8 Ounce |
12 per case |
30 lbs |
56 |
1830 lbs |
| 50.7 Ounce |
12 per case |
42 lbs |
50 |
2280 lbs |
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Where do you ship from? |
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We have a west coast F.O.B. point in Los Angeles, CA. We are actively seeking new locations in different parts of the country that are reliable and have an understanding of our industry. |
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Once my order has shipped, will I be able to track its progress to the final destination? |
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We will make all tracking numbers available through our website. You will be given a unique user name and password as part of your acknowledgement that you can use to access your shipment. |
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Can we use our own freight company or do we need to use whoever you specify? |
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You can absolutely use a carrier of your own choice. We will require a copy of their bill of lading and a contact name and phone number at the freight company. |
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Can you ship using UPS or FedEx? |
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We can, although we are usually very reluctant to do so. It is generally much more costly to ship via these methods and often results in a greater degree of damage than palletizing the cases and using a common carrier. If you or your client absolutely requires us to ship through UPS or FedEx, we will need an account number to use and a letter from the owner of that number authorizing us to use it. Please contact customer service for more information. |
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What if there is damage to shipment when it arrives at its destination? |
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All claims for damaged merchandise must be made by the consignee against the freight company. Chameleon will assist any way we can but the responsibility rests with the recipient. |
